Legal
Last Updated: April 8, 2026
Welcome to Crown Labs, operated by Crown Labs Inc. ("Crown Labs," "we," "us," or "our"), a company registered in British Columbia, Canada. These Terms of Service ("Terms") govern your access to and use of the Crown Labs website located at crownlabshair.ca (the "Site"), our applications, and any related telehealth services (collectively, the "Platform").
By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use the Platform.
These Terms constitute a legally binding agreement between you and Crown Labs Inc. Read them carefully before proceeding.
We may update these Terms from time to time. Material changes will be communicated by email or prominent notice on the Site at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.
To access the Platform and receive services, you must:
Crown Labs currently serves residents of British Columbia. Availability in other provinces is subject to applicable provincial regulatory requirements.
We reserve the right to refuse, suspend, or terminate access to the Platform for any individual who does not meet these eligibility requirements or who provides false or misleading information.
Crown Labs is a telehealth platform that connects men experiencing hair loss with licensed healthcare practitioners — including physicians, nurse practitioners, and other regulated health professionals — authorized to practice in British Columbia under the Health Professions Act, RSBC 1996, c. 183.
All clinical decisions are made independently by the licensed practitioners using the Crown Labs Platform. Crown Labs Inc. does not practice medicine and does not direct or interfere with clinical judgment. The therapeutic relationship exists solely between you and your treating practitioner.
We target high availability but do not guarantee uninterrupted access. Planned maintenance will be communicated in advance where reasonably possible.
Crown Labs offers subscription-based access to ongoing care. Pricing, plan details, and billing cycles are displayed at enrollment. All prices are in Canadian dollars (CAD) inclusive of applicable taxes.
We will provide at least 30 days written notice before changing subscription pricing. Continued use after the effective date of a price change constitutes acceptance.
Crown Labs does not directly bill provincial health insurance (MSP). Some extended health benefit plans may cover physician or NP consultations; verify coverage with your insurer. Receipts are available upon request for insurance submission.
Promotional pricing and discount codes are subject to terms disclosed at the time of the offer and may not be combined with other offers unless explicitly stated.
You may cancel your subscription at any time through your account settings or by contacting legal@crownlabshair.ca. Cancellations take effect at the end of the current billing period and you retain Platform access until that date.
Consultations with licensed practitioners are professional services rendered and are generally non-refundable. Exceptions:
Where Crown Labs coordinates fulfillment of health products, separate return and refund terms apply and will be disclosed at the time of purchase. Opened consumable products are generally not eligible for return.
If we terminate your account for breach of these Terms, no refund will be issued for the current billing period. If termination is for reasons unrelated to your conduct, a pro-rated refund will be provided.
Important: The information and services on the Crown Labs Platform do not replace advice from your primary care physician or a specialist. Always inform your primary care provider of any new treatments you are receiving.
Crown Labs facilitates connections between patients and licensed healthcare practitioners. While practitioners are regulated health professionals in BC, telehealth consultations for hair loss have inherent limitations compared to in-person assessments. You must disclose all current medications, supplements, and health conditions to your practitioner to enable safe prescribing.
Certain hair loss treatments — including but not limited to finasteride and minoxidil — carry known risks and side effects. Your practitioner will discuss these with you during consultation. Do not commence any prescription treatment without completing a consultation and receiving a valid prescription.
Hair loss can sometimes indicate an underlying medical condition. Your practitioner may recommend additional testing or referral to a specialist. You agree to act on such recommendations promptly if a serious underlying condition is suspected.
In case of a medical emergency, call 9-1-1 or go to the nearest emergency room immediately. Do not use the Crown Labs Platform for emergencies.
All content on the Platform — including text, graphics, logos, images, software, and the compilation thereof ("Content") — is the exclusive property of Crown Labs Inc. or its licensors, protected by the Copyright Act, RSC 1985, c. C-42 and applicable intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial healthcare purposes. This licence excludes:
By submitting health information, photographs, or other content to the Platform, you grant Crown Labs Inc. a limited licence to use that content solely to provide you with services as described in our Privacy Policy. You retain ownership of your personal health information.
Suggestions or feedback you provide about the Platform may be used by Crown Labs without restriction or compensation.
To the maximum extent permitted by applicable law, Crown Labs Inc. and its directors, officers, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with:
Crown Labs' aggregate liability shall not exceed the greater of (a) the total amounts paid by you to Crown Labs in the 12 months preceding the claim, or (b) CAD $500.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable Canadian law, including the laws of British Columbia.
The Platform is provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, to the fullest extent permitted by law.
These Terms and any dispute arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Province of British Columbia and the applicable federal laws of Canada, without regard to conflict of law principles.
You agree that any legal action or proceeding shall be instituted exclusively in the courts of British Columbia, Canada, and you irrevocably submit to the personal jurisdiction of those courts.
Crown Labs reserves the right to seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
If any provision of these Terms is invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Questions about these Terms? Reach us at:
Crown Labs Inc.
British Columbia, Canada
Email: legal@crownlabshair.ca
Website: crownlabshair.ca
We aim to respond to all legal inquiries within 5 business days.